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Our Shipping Policy


  

 ALL ORDERS RECEIVED BY 3PM EST SHIPPED SAME DAY if the items are in our stock. Backorders will be filled at no additional shipping costs to the customer. If unable to fill a backorder within 5 business days, your money will be refunded and the backorder cancelled if requested. ALL SHORTAGES, ERRORS AND OMISSIONS MUST BE REPORTED WITH 3 BUSINESS DAYS FOR CONSIDERATION AND RECONCILIATION, NO EXCEPTIONS PLEASE.

 

We attempt to offer the best rates for you by passing on our shipping and insurance costs without additional markup or profit. Tracking information and order confirmation is always available by logging into our site and accessing your account.

 

DOMESTIC:
We ship by USPS Priority Mail or FedEx Express Services with full tracking capability to offer you the best rates and fastest delivery. Shipping begins at $7.50 and up.   All shipments are F.O.B. Richmond, Virginia

 

We also offer FedEx Express Saver 3-Day, FedEX 2nd Day, FedEx Standard Overnight 3PM and Priority Overnight 10:30AM all starting at $11.35 and up. See the right column link for shipping estimates. Guaranteed times are advanced up to 5PM for residential deliveries. Express services mean next business day and not next day. Saturday, Sunday and legal US Holidays excluded. Saturday delivery is available as a separate service. All FedEx shipments are covered with $100.00 of loss insurance. Please request signature required if you need proof of delivery other that the standard system scan delivery. Full tracking is provided and e-mailed with all FedEx shipments. We cannot be responsible for any shipment marked as delivery completed, time stamped by the carrier unless a signature was captured by the driver. 

 

INTERNATIONAL: 
For fastest and safest service we recommend shipping by FedEx International Priority to any country. Tracking and basic insurance of $100.00 is included. Additional insurance is available if requested. Allow 2-5 business days for delivery. Rates start at USD19.00  USPS EMS Express is also available during the Checkout Process.  A good choice if your country requires lengthy or involved customs procedures.  Shipments refused or returned due to regulatory or import duty and tax issues will be considered cancelled and restocking fees and shipping charges to and from your country will be deducted from any amount refunded.

 

Note: Duties and Import Taxes are the responsibility of the Importer. We cannot substitute any other value contrary to the actual value of the shipped merchandise. INCO Terms of C&F or Ex-Works apply to International Shipments.

 

 

 

 

 

 

 

 


 

 

 

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